Frequently Asked Questions
Everything you need to know about our oversized luxury home goods.
What makes Big Ass Luxuries products unique?
We specialize in grand-scale home decor and oversized furniture designed to make a statement. Every piece is crafted using premium, high-durability materials that blend immense size with sophisticated luxury.
How do you handle shipping for oversized items?
Due to the scale of our products, we utilize specialized white-glove freight carriers. Shipping includes professional handling, room-of-choice delivery, and removal of all packaging materials.
What is your return policy for large furniture?
We offer a 30-day satisfaction guarantee. If your luxury item doesn't fit your space perfectly, contact our concierge team to arrange a return. Please note that return freight fees may apply.
Do you offer custom sizing for your collections?
Yes, many of our signature pieces can be customized to fit your specific architectural requirements. Please reach out to our design team via the contact page for bespoke inquiries.
Are your products covered by a warranty?
Absolutely. All Big Ass Luxuries items come with a comprehensive 2-year manufacturer warranty covering structural integrity and craftsmanship defects.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you invest in your home's luxury aesthetic over time.